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FAQs



What forms of payment do you accept? 
We take Visa, MasterCard, American Express, Discover, JCB, Diners and Paypal

Is my credit card information secure? 
Absolutely. Hummingbirdhangout.com uses SSL, the leading standard for digitally transmitting sensitive data for encrypting our checkout process. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Your order is placed through Shopify Payments, which was formally Stripe.

Can I change or cancel my order once I've placed it? 
No worries! Please contact orders@hummingbirdhangout.com with your name, order number, and any changes that you'd like us to make.  However, once an order has been shipped, there is no way to cancel it.  However, you can return it when you receive it, but unfortunately you will need to pay the shipping.  You have 30 days after the product is delivered to return it.

What if I want to return the item I purchase?
You can find our return policy here. 

Where are your products shipped from?
Our home office is located in California, but our products can ship from locations all over the planet.  If you have ordered multiple products, you might not receive them at the same time.  Shipping times vary with all products as many of our products are handmade.  We offer free shipping to cushion the blow that you might have to wait a little bit for your order to arrive.

Can I check the status of my order? 
Yes. There is a link in your order confirmation email to view the status of your order. If you did not receive your confirmation, check your spam or junk folder. Please let us know if you have any issues.   
 
Why did I get an error message when I enter my tracking number? 
If your package is traveling within the United States, sometimes it can take 48 to 72 hours for USPS.com to update tracking information on their website.

Still have a question? 

Email us at orders@hummingbirdhangout.comand it will be our pleasure to help you.

Here are links to our other policies: 
Return Policy
Privacy Policy
Terms Of Service

 



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